Inteligência emocional e comunicação interpessoal das pessoas com deficiência inseridas no mercado de trabalho

Abstract

This article deals with emotional intelligence, interpersonal communication and the integration of people with disabilities in the labour market. People with disabilities still face prejudice and discrimination in terms of their integration into the labour market. Integration in this environment is increasingly seen as a determining element for social inclusion, economic independence and personal fulfilment. In this context, due to the scarcity of existing studies and in view of the disadvantage experienced by people with disabilities in inclusion in the labour market, we tried to explore and understand how the organizational world welcomes these workers, what emotions are felt and how they manage them during the working hours and, knowing how to process communication in this context. The methodology adopted is of a qualitative nature and case study design, combining different techniques and instruments, which allow obtaining data of different types and the hypothesis of crossing and contrasting information, namely: interviews and questionnaires.