Proposta de uso de redes neurais para clusterização de dados no contexto de análise qualitativa de informações de reclamações em serviços de telecomunicações

Abstract

This article presents a work in progress in which it uses the knowledge developed so far in the areas of neural networks for practical application. The relationship between the exponential amount of data generated either by equipment or by human interactions needs tools that can assist in the correct interpretation. Qualitative analysis has great potential in helping and understanding problems, trends, conclusions and can more assertively direct the actions needed to solve problems, improve and evolve. Within this context, the proposal to use one of the neural network techniques as a tool to aid these analyzes is approached. Within the context of neural network theory, the use of information clustering is approached taking as an example and practical case information related to quality and services provided in telecommunications services. It concludes with the preliminary studies the possibility of clustering and thus the possibility of the evolution of the studies in the proposed context.