Propondo uma ferramenta tecnológica para comunicação entre enfermeiro e paciente em oncologia

Abstract

The presence of the navigator nurse in the oncology patient care scenarios has become a trend in Brazil and in the world, with an emphasis on colorectal cancer. One of the main approach strategies used by these professionals is communication, which has been facilitated with the use of technology. Objectives: To understand the expectations of patients with colorectal tumors regarding the construction of a technological tool that facilitates communication with the nurse navigator and access to information; propose the development of a communication and knowledge dissemination tool in line with the needs of research participants. Method: Descriptive, qualitative study conducted with patients undergoing treatment for colorectal cancer at the Oncology Center of a private hospital, in São Paulo, Brazil. Data were collected through medical record research and semi-structured interviews, using Qualitative Content Analysis as a methodological framework. Results: Suggestions were proposed by patients, for the insertion of technological tools that better meet their needs, such as Whatsapp Business, to enable communication with nurse navigators. An Instagram page was also created to provide scientific content and educational material on colorectal cancer, called Colorretal_News. Conclusion: Technology is perceived by patients as a strategy to facilitate communication with health professionals, as well as a source of knowledge about the disease. It is believed that the implementation of the technological intervention proposals of the present study in the oncology service optimizes communication between patients and nurse navigators and the provision of updated and reliable information on issues related to colorectal tumors.