Satisfação dos usuários com os cuidados de enfermagem - Revisão Integrativa da Literatura

Abstract

Introduction: User satisfaction (US) is a significant indicator and one of the fundamental dimensions to improve the quality of nursing care (NC). Nurses play an extremely important role in PS with health care, since they make up the majority of health professionals in the different teams and contact daily and frequently with patients. Goals: To analyze about US with NC in Primary Health Care. Methods: Integrative literature review with 3 steps. 1) An initial search at CINHAL and MEDLINE. 2) A broader search, using the same keywords and search terms, in the remaining databases of the EBSCOHost platform. 3) Search the bibliographic references of the selected articles. The selected studies were from the period between 2009 and 2019. Results: Twenty studies were selected that report findings on the dimensions that make up the US concept: art in care; technical or scientific quality; costs; physical and environmental organization; availability of professionals; continuity of care; and CE results. Conclusions: US is described as the value and reaction to the NC they received. US with NC is considered a fundamental indicator of the quality of health services.